1. Who we are
AI Upsell Engine is a BigCommerce application provided by Skylitech Solution LLP (“SkyliTech,” “we,” “us,” or “our”). The service helps BigCommerce stores provide product recommendations, Frequently Bought Together experiences, Smart Cart upsells, cart recommendations, merchandising controls, Campaigns, analytics, AI-assisted tools, and support diagnostics.
Website: aiupsellengine.com
Support: support@aiupsellengine.com
General contact: contact@aiupsellengine.com
2. Scope of this policy
This Privacy Policy applies to information processed when you:
- install, open, configure, or use AI Upsell Engine in BigCommerce;
- use the app’s storefront recommendation, Campaign, analytics, AI, billing-context, or support features;
- visit our public website or submit our contact form; or
- contact us for support, sales, billing, partnership, or product questions.
For store and shopper information that we process on behalf of a BigCommerce store, the store owner is generally responsible for the relationship with its shoppers and for providing any notices or obtaining any permissions required by applicable law. We process that information only to provide, secure, maintain, and improve the service as described here.
3. Information we process
3.1 BigCommerce store and account information
When the app is installed or used, we may process identifiers and configuration information supplied by BigCommerce or generated by the app, including store hash, account identifiers, store name, domain information, channel/site identifiers, storefront names, supported currencies, user/session context, installation state, and OAuth authorization data required to connect the app to the store.
3.2 Product and catalog information
To build and serve recommendations, we may process product identifiers, names, descriptions, categories, category paths, brands, prices, visibility/purchasability signals, availability-related information, storefront/channel assignment, option requirements, and derived catalog intelligence such as product-text hashes and AI similarity scores.
3.3 Order and recommendation-learning information
Where permitted by the app’s BigCommerce scopes, we may process order identifiers, order status, order dates, product identifiers, quantities, channel/site context, and product combinations required for recommendation learning, reversal/reconciliation, and attribution. The service is designed around product and order evidence rather than payment-card processing.
AI Upsell Engine is not a payment gateway and does not require or intentionally collect full credit-card numbers, CVV values, or other payment-card credentials from shoppers.
3.4 App configuration and merchant-created content
We process settings you choose inside the app, including recommendation settings, storefront allocations, merchandising rules, A/B testing configuration, Campaign definitions, Campaign messaging, support selections, placement preferences, and other configuration needed to provide the service.
3.5 Usage, analytics, and attribution information
We may process recommendation impressions, clicks, add-to-cart activity, Campaign interactions, product/context identifiers, timestamps, page context, deduplication keys, influenced-order evidence, and attributed-revenue evidence. We also maintain monthly recommendation-view usage records so plan allowances can be enforced. Recognized automated traffic may be excluded from qualified recommendation-view usage.
3.6 Billing and subscription information
Subscriptions are handled through BigCommerce Unified Billing. We may process subscription identifiers, plan name, billing interval, subscription status, trial status, current-period dates, checkout identifiers, cancellation state, and related billing metadata supplied by BigCommerce. We do not need to receive your full payment-card number to manage app access.
3.7 AI feature information
When you use AI-assisted features, we may process product/catalog text, Campaign context, your requested instructions, generated content, usage/reservation metadata, token/usage information, and privacy-conscious diagnostic summaries needed to provide the requested AI feature.
3.8 Support and diagnostic information
Store Health and other support tools may create a support reference and a structured diagnostic snapshot containing store connection state, billing/access state, storefront selection, widget installation state, catalog/AI readiness, usage state, recent sync health, placement evidence, issue category, and other technical signals relevant to troubleshooting. We design support diagnostics to avoid unnecessary secrets, payment data, and raw customer records.
3.9 Website and contact information
When you submit our website contact form, we process the name, business email, optional store URL, topic, message, basic request metadata, and country-level request information made available by our edge provider. Standard server and security logs may also include IP address, browser/user-agent information, timestamps, and request information.
4. How we use information
We use information for the following purposes:
- Provide the app: authenticate stores, sync eligible data, build recommendation intelligence, serve recommendations and Campaigns, and provide app settings.
- Personalize and improve recommendations: learn from eligible product combinations and catalog relationships while respecting storefront and plan context.
- Operate analytics and attribution: measure qualified recommendation views, engagement, influenced orders, Campaign activity, and attributed revenue.
- Operate AI features: provide AI catalog matching, AI Campaign Creator, supported copy generation, and eligible support/diagnostic assistance.
- Manage subscriptions: determine plan access, enforce limits, synchronize billing status, and process cancellation state through BigCommerce.
- Provide support: diagnose issues, create support references, respond to contact requests, and improve troubleshooting guidance.
- Protect the service: prevent abuse, detect security problems, maintain logs, enforce usage limits, and investigate errors.
- Comply with law and enforce agreements: respond to lawful requests and protect our rights and users.
We do not sell personal information or store data to advertisers.
5. AI-assisted processing
Some features use third-party AI services to create embeddings, suggestions, Campaign ideas, copy, or support guidance. Depending on the feature, the information sent may include product/catalog text, Campaign context, merchant instructions, or a privacy-conscious support summary.
We design AI prompts and workflows to avoid sending unnecessary shopper/customer data, secrets, payment-card data, or raw diagnostic payloads. AI-generated suggestions can be incomplete or inaccurate and should be reviewed before you rely on or publish them.
AI Support is intended to explain likely causes and next steps. It is not designed to silently change theme files, billing, Campaigns, or storefront settings on your behalf.
7. Data retention and deletion
We retain information for as long as reasonably necessary to provide the app, maintain recommendation and analytics continuity, meet billing/accounting obligations, prevent abuse, resolve support issues, comply with law, and protect the service.
After uninstall or termination, access tokens and active connections are removed, invalidated, or become unusable through the platform. We may retain limited configuration, historical recommendation/analytics records, billing records, security logs, and support evidence for a reasonable period where needed for reinstall continuity, dispute resolution, fraud prevention, legal compliance, or operational integrity.
You may request deletion of eligible store/account information by contacting support@aiupsellengine.com. We may need to retain information that we are legally required to keep or that is necessary to establish, exercise, or defend legal claims. Backups and provider logs may persist for additional limited periods before ordinary deletion cycles complete.
8. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. These include HTTPS transport, authenticated app access, tenant/store scoping, restricted secrets, environment separation, server-side authorization checks, usage validation, and data minimization in support/AI workflows.
No internet-connected service can guarantee absolute security. You are responsible for maintaining the security of your BigCommerce account, authorized users, devices, and credentials.
9. Your privacy choices and rights
Depending on where you are located, applicable law may give you rights to request access, correction, deletion, restriction, objection, portability, or information about how personal information is processed.
BigCommerce store owners and authorized users may contact us at support@aiupsellengine.com. We may need to verify the requesting store/account before completing a request.
If you are a shopper/customer of a store using AI Upsell Engine, please direct privacy requests first to the store with which you interacted. The store is best positioned to verify your identity and determine which service providers processed information on its behalf. We will reasonably assist the store with valid requests where required.
You can also stop future app processing by uninstalling the app and canceling any applicable subscription in accordance with our Cancellation & Refund Policy.
10. International processing
SkyliTech and our service providers may process information in India, the United States, or other countries where they operate. Those countries may have different data-protection laws from your location. Where required, we rely on appropriate contractual, legal, or organizational safeguards for international transfers.
11. Children’s privacy
AI Upsell Engine is a business-to-business service for BigCommerce stores and is not directed to children. We do not knowingly solicit account information directly from children through the app or public website.
12. Changes to this policy
We may update this Privacy Policy as the app, legal requirements, or service providers change. We will post the updated version at this URL and update the “Last updated” date. If a change materially affects how we process information, we may provide additional notice where appropriate.
13. Contact us
For privacy questions or requests:
Skylitech Solution LLP
India
Email: support@aiupsellengine.com
Website: https://aiupsellengine.com
For general product questions, you may also use our contact form.