Find the issue. Check the store. Fix it faster.
Start with clear in-app checks, then contact us with useful context if you still need help.
Start with Store Health
Run a read-only check of your store connection, billing access, selected storefront, widget installation, synced products, AI catalog status and recent sync health.
Contact support
Email support@aiupsellengine.com. Include the in-app support reference when available.
Plan-based diagnostics
Growth gives you deeper guided diagnostics. Pro adds Priority AI Support plus the Placement & Styling Inspector for storefront placement questions.
Start with useful context
AI Support works from a privacy-conscious diagnostic summary and your issue description. It can suggest next steps, but it cannot automatically change your theme files, billing, Campaigns or storefront settings.
Prefer to work through it yourself?
Use the step-by-step guides for installation, storefront setup and day-to-day app features.
Installation Guide
Install the app, approve billing, run setup, install the storefront widget and verify your first recommendations.
User Guide
Learn recommendations, FBT, Smart Cart, Campaigns, merchandising, analytics, settings, usage and support.
Still need help?
Run Store Health first, then send us your support reference so we can understand the issue faster.