Your dashboard is the starting point.
After setup, the dashboard gives you a quick view of recommendation activity, influenced orders, attributed revenue and other performance signals available within your plan.
Review how product recommendations are performing and where shoppers are engaging.
Create cart-focused offers and messages that are scoped to the storefront and currency where they belong.
Run Store Health, follow guided diagnostics and contact support with useful context.
Let real buying patterns lead, with AI helping when history is limited.
AI Upsell Engine blends recommendation sources so a new or low-history product can still have useful coverage. Genuine purchase patterns stay the priority when they are available.
Product recommendations
Show related items on supported product pages using purchase patterns first, AI product matching when more coverage is needed, and safe fallbacks when appropriate.
Frequently Bought Together
Help shoppers discover complementary items and add several products more easily. Products that require options such as size or color are handled safely.
Your catalog can still provide useful AI matching while the app learns from eligible multi-product orders over time.
Keep the recommendation journey going after add-to-cart.
Smart Cart
Show a focused post-add recommendation experience after a shopper adds a product. You can enable once-per-session behavior so the experience does not repeatedly interrupt the same shopper.
Cart recommendations
Continue product discovery in supported cart experiences while the app keeps the active storefront and currency context in mind.
Use Settings to control which storefront has the widget installed and whether Smart Cart is enabled for that storefront.
Create targeted cart experiences without leaving the app.
Campaigns let you promote eligible products and offers in the cart. The number of active Campaigns you can run depends on your plan.
Create the Campaign
Choose the storefront scope, eligible products, offer structure and shopper-facing messaging.
Review currency behavior
The app checks the active storefront and checkout currency before returning shopper-facing Campaign content.
Use AI Campaign Creator when useful
Generate Campaign ideas and supported copy from inside the app. AI generation uses the monthly allowance included with your plan.
Measure the result
Review Campaign engagement and outcome signals, then refine the offer or messaging when needed.
Automation should follow your merchandising priorities.
Merchandising rules let you promote, exclude or guide products so automated recommendations stay aligned with what you want to sell. Rule limits scale with your plan.
Guide product selection when you have brand, inventory or merchandising priorities that automation should respect.
Where available, use supported A/B testing to compare recommendation approaches rather than relying on guesswork.
Optimization tools are designed around evidence thresholds and explicit controls instead of silently changing important settings.
Look beyond clicks.
Use the analytics views to understand how recommendations and Campaigns contribute to shopper activity. Depending on your plan, you can review recommendation views, engagement, influenced orders, attributed revenue and longer-term trends.
- Recommendation views count qualifying shopper-facing recommendation impressions.
- Recognized bots and crawlers are skipped so they do not use your normal shopper allowance.
- Influenced orders help show when recommendations were part of the shopper journey.
- Attributed revenue gives you a revenue view tied to the app's attribution logic.
- Analytics history grows from 30 days on Starter to longer windows on higher plans.
Keep each storefront in the right context.
When you manage more than one BigCommerce storefront, select the storefront you want to work on before changing settings. Plan allowances determine how many storefronts can be active.
Recommendation and Campaign serving resolves the current storefront and checkout currency where relevant, helping prevent content intended for one storefront or currency from appearing in another.
Control the storefront experience from Settings.
Use Settings to choose the storefront, install or update the widget, manage recommendation behavior and review the settings available within your current plan.
AI catalog matching
AI matching analyzes eligible products to help find related items when purchase history is limited. Your plan controls how many products can be analyzed.
Storefront widget
Install, update or remove the widget per storefront. Normal installation uses BigCommerce Script Manager rather than direct theme-file edits.
Know what counts toward your plan.
Qualified shopper-facing recommendation impressions count toward the monthly allowance; recognized automated traffic is skipped.
Supported AI creation features share the monthly AI generation allowance included with your plan.
Your active storefront, Campaign and merchandising-rule limits depend on the plan you choose.
Start with Store Health when you need help.
Store Health runs a read-only check of your store connection, billing access, selected storefront, widget installation, synced products, AI catalog status and recent sync health.
Store Health
Generate a support reference you can share with us so you do not need to copy raw technical logs.
Pro support tools
Pro adds Priority AI Support and the Placement & Styling Inspector. AI Support can suggest next steps but does not silently change theme files, billing, Campaigns or storefront settings.